We offer a generous return/exchange policy within 30 days of sale for jewelry items and within 10 days of sale for watches. The returned items must be in their original, unworn condition and be accompanied by all original purchase documents. Any items purchased online that have been modified, engraved, or altered, may not be returned or exchanged. If you plan to pick up your item in-store, your return/exchange period begins on the date your order was invoiced. Special orders and custom items will be limited to a 50% maximum refund of the purchase price.
Return Instructions
You may return or exchange an item either in person at any of our 3 locations or by mail. For mail returns, call us at 402-476-8561 (press Option 1) to obtain a Return Shipping Authorization Code. Your return shipping and insurance charges will be paid by Sartor Hamann. We will email you a pre-paid shipping label that you will need to print out and affix to the outside of the shipping package. The package must be mailed via US Post Office within 3 days of receiving the label. If it is not mailed within that time period, you must call for a new shipping label.
Enclose your item inside its original Sartor Hamann jewelry box. Place the jewelry box inside a shipping box. We recommend using the original shipping box from your order. If you do not have the original packaging, pick up a small box from the US Post Office. For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip. Be sure to securely tape and seal all the edges of the box. We will not accept improperly packaged items. Affix the pre-paid shipping label to the outside of the box and drop it at any US Post Office location or drop-box.
For security reasons, do not write jewelry, diamonds or other related words anywhere on the package. You may track the return package either by recording the tracking number from the label or call our offices and we can let you know the shipping status of the package.
Refund Process
After we receive the returned order, our Quality Assurance Department will inspect and verify the condition of the item. Returns take approximately seven business days to process once we have received the item. Refunds will be issued via the method of payment used in the original purchase. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return.
If you have any questions about our return procedure, please call us at (402) 476-8561.
